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In Kotter and Heskett's study, compared to nonadaptive firms, adaptive firms:
Sales Discounts
Reductions in the price of goods or services offered to customers, usually as an incentive to encourage prompt payment.
Sales Returns
Goods returned by the customer to the seller for a refund or credit, often due to defects or dissatisfaction.
Gross Price
Gross price refers to the total price of a product or service before any deductions, such as discounts or taxes, are applied.
Net Price
The final price after all discounts, rebates, and taxes are applied, indicating the actual cost to the buyer.
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