Examlex
Operational investments in non-renewable assets are referred to as:
Customer Complaints
Expressions of dissatisfaction or grievances made by customers about a product or service.
Customer Expectations
The set of beliefs or standards that consumers hold regarding the anticipated quality and service of a product or service before purchase.
Service Quality Gaps
Discrepancies between customers' expectations of service and their actual experiences, typically indicating areas needing improvement.
Service Gap(s)
Discrepancies between customer expectations for service performance and the actual service provided, resulting in customer satisfaction issues.
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