Identify the Five Stages of Customer Loyalty

question 6

Essay

Identify the five stages of customer loyalty.

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Definitions:

Observational Learning

The process of learning behaviors by watching and imitating others, also known as social learning or modeling.

Conditioning

A process in psychology that involves learning associations between certain stimuli and specific responses.

Imitation

The action of using someone or something as a model and attempting to replicate their behavior, actions, or characteristics.

Ethological Theory

An approach in psychology that emphasizes the biological and evolutionary aspects to explain human behavior and development.