Which of the Following Is Not Considered an Appropriate Means

question 16

Multiple Choice

Which of the following is not considered an appropriate means of disarming an angry client and defusing his or her angry outburst?​

• A) ​Maintaining a calm even tone of voice
• B) ​Relaxed movement
• C) ​Reflective listening
• D) ​Calling a time out-a period of cooling off

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Definitions:

Revenue from Stock Investments

Income earned from the ownership of shares in other companies, including dividends received and gains from sales of these shares.

Investee

A company or entity in which an investor holds a minority stake, not sufficient to exercise control over it.

Dividend Revenue

Income earned from owning shares in a company, typically paid out of the company's profits.

Equity Method

An accounting technique used when a company holds significant influence over another company but does not have full control, involving recording investments at original cost and adjusting for the share of profit or loss.