Reacting with an Authoritative Tone to a Situation in Which

question 17

Multiple Choice

Reacting with an authoritative tone to a situation in which a client's anger appears on the verge of escalating can:​

• A) ​Demonstrate to the client that you are in charge
• B) ​Show that you are not going to allow the anger/outburst to continue
• C) ​Fuel an already volatile situation
• D) ​Unwittingly demonstrate to the client that you are helpless

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Definitions:

Buy-in

Agreement and acceptance of an idea, plan, or strategy by all involved or affected parties.

Critical Evaluator

An individual skilled in assessing situations or arguments to make well-founded judgements.

Groupthink

A mental occurrence within a group where the need for agreement or uniformity leads to a decision-making result that is illogical or not functional.

Policy Question

A question that focuses on proposed courses of action or decisions regarding public or organizational policies, often requiring analysis and deliberation.