Reacting with an Authoritative Tone to a Situation in Which

question 17

Multiple Choice

Reacting with an authoritative tone to a situation in which a client's anger appears on the verge of escalating can:​

• A) ​Demonstrate to the client that you are in charge
• B) ​Show that you are not going to allow the anger/outburst to continue
• C) ​Fuel an already volatile situation
• D) ​Unwittingly demonstrate to the client that you are helpless

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Definitions:

Cognitive Tendencies

Cognitive tendencies are patterns or biases in thinking and decision-making, such as heuristics or cognitive biases, that influence how individuals interpret information.

Sternberg's Consummate Love

A concept from Robert Sternberg's Triangular Theory of Love, referring to a complete form of love consisting of three components: intimacy, passion, and commitment.

Intimacy

The closeness between individuals in personal relationships, characterized by mutual affection, emotional connection, and trust.

Cognitive-Dissonance Theory

The view that we are motivated to make our cognitions or beliefs consistent with each other and with our behavior.