Social Customer Relationship Management Is the New Replacement for Customer

question 52

True/False

Social customer relationship management is the new replacement for customer relationship management.

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Definitions:

Campaign Involvement

Refers to the active participation of individuals or groups in a campaign, typically aimed at achieving specific goals or promoting certain causes.

Nonprofit Organizations

Organizations that operate for the public or social benefit, without the goal of making profits for owners or shareholders.

Social Change

The variation in societal norms and cultural values over time, which impacts the way individuals and communities live and interact.

Worth

The value or importance of something, often measured in terms of money, effectiveness, or intrinsic merit.