Rafael Visits an Agent from Whom He Has Purchased Auto

question 59

Multiple Choice

Rafael visits an agent from whom he has purchased auto insurance to clarify some queries. Once the agent clarifies his queries, he asks Rafael if he has renters' insurance. After a briefing by the agent, Rafael is convinced that he needs renters' insurance and signs up for it. The agent's act of striking a second deal is an example of _____.

• A)missionary selling
• B)cross selling
• C)field-order taking
• D)lead hunting
• E)order giving

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Definitions:

Emotional Intelligence

The ability to understand, use, and manage one's own emotions in positive ways to relieve stress, communicate effectively, empathize with others, overcome challenges, and defuse conflict.

Romantic Relationships

Emotional and physical connections between individuals who perceive their bond as romantic or loving.

Express Feelings

The act of communicating one's emotions to others through words, actions, or art.

Tacit Knowledge

Refers to the knowledge that is difficult to transfer to another person by writing it down or verbalizing it.