Robert Usually Performs Sales Calls on Time

question 6

Multiple Choice

Robert usually performs sales calls on time. A day before a preplanned sales call, he calls up the prospect and informs her that he will be late for the call. Here, Robert is displaying _____.

• A)punctuality
• B)presumptuousness
• C)aggression
• D)poor follow-through
• E)undependability

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Definitions:

Hydrogen Ion

A positively charged ion or proton that plays critical roles in chemical reactions and pH balance in solutions.

Cation

Positively charged ion that is formed when an atom loses one or more electrons.

Valence Shell

The outermost shell of an electron orbiting the nucleus of an atom, determining the atom's chemical properties and reactivity.

Anion

A negatively charged ion, which forms when an atom or molecule gains one or more electrons.