Exhibit 13-4Consider a Fast-Food Restaurant Where Customers Arrive at a Poisson

question 17

Essay

Exhibit 13-4Consider a fast-food restaurant where customers arrive at a Poisson rate of 100 per hour. Four equally capable servers work at the restaurant during a typical hour of operation. Each employee takes, on average, 2 minutes to serve a customer, and service times are exponentially distributed. Customers who arrive and find all 4 servers busy join a single queue and are then served in first-come-first-served fashion.
-Refer to Exhibit 13-4. What percentage of customers do not wait in the queue?

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Definitions:

Work Motivation

The internal and external factors that stimulate workers to take actions that lead to achieving personal and organizational goals.

Effort

The amount of physical or mental energy put into a task or activity to achieve a particular outcome.

Task

A piece of work to be done or undertaken, often forming part of a larger project or job role.

Reinforcement Theory

A concept in psychology that suggests behavior can be shaped by rewarding or punishing outcomes.