When a Customer Already in Line in a Queuing System

question 22

Multiple Choice

When a customer already in line in a queuing system becomes impatient and leaves the system before starting service,this is called:

• A) balking 
• B) limited waiting 
• C) quitting 
• D) reneging

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Definitions:

Contractual Right

A legally enforceable claim that arises out of a contract, allowing the holder to demand performance or compensation.

AASB 132

The Australian Accounting Standards Board standard relating to financial instruments, covering the presentation, classification, and disclosures of financial instruments.

Financial Asset

An asset that derives value from a contractual claim, such as bank deposits, bonds, stocks, and derivatives.

Equity Instrument

A financial instrument that signifies ownership in a company and represents a claim on part of the company's assets and earnings.