At a Second Negotiation Session,the Unit Manager and Staff Nurse

question 6

Multiple Choice

At a second negotiation session,the unit manager and staff nurse are unable to reach a resolution.What is the appropriate next step?

• A) Arrange another meeting in a week's time so as to allow a cooling-off period.
• B) Elevate the next negation session to the next manager, one level above.
• C) Insist that participants continue to talk until a resolution has been reached.
• D) Back the unit manager's actions and end the dispute.

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Definitions:

Process Capability Analysis

A statistical technique to determine if a process has the capability to produce products that meet specifications.

Control Charts

Statistical tools used for monitoring and controlling a process by tracking its performance over time.

Special Causes

In the context of quality control, special causes refer to sources of variation that are not inherent to the process but arise due to external factors or irregular occurrences.

Process Capability

Process capability refers to the ability of a process to produce output within specified limits.