As a New Manager in the ED, You Meet with Each

question 25

Multiple Choice

As a new manager in the ED, you meet with each of the staff to ask about their priorities and what they think is going well in the department or what is of concern to them.Almost all of the staff express frustration and distress at being treated rudely or disrespectfully by patients, staff from other departments, and physicians and complain that they feel that nurses in the ED are not valued.With the staff, you brainstorm to raise the profile of nurses.Which of the following strategies would be most effective? (Select all that apply.)

• A)Requesting increased compensation
• B)Speaking positively about one's work
• C)Dressing and grooming in a clean and neat manner
• D)Using titles (e.g., Mr., Mrs., Ms.) and last names
• E)Submitting a written complaint to senior administration regarding rude behaviors
• F)Developing a code of conduct for the ED staff.

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Definitions:

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The increase in the number of individuals in a population, often measured as a rate over a specific period.

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The characteristics, lifestyle, and social interactions that are typical of living in a city environment.

Louis Wirth

An influential American sociologist known for his work on urban sociology and the social structure of cities.