The Nurse Manager Is Concerned About the Negative Ratings Her

question 16

Multiple Choice

The nurse manager is concerned about the negative ratings her unit has received on patient satisfaction surveys.The first step in addressing this issue from the point of view of quality improvement is to:

• A) assemble a team.
• B) establish a benchmark.
• C) identify a clinical activity for review.
• D) establish outcomes.

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Definitions:

Controlled

Managed or regulated to achieve certain standards.

Datum Target Line

A reference line marked on a drawing, indicating points or areas on a part that should be used as reference points during manufacturing or measurement.

Primary Datum

The main reference point or plane used in dimensioning and tolerancing from which other measurements are based.