A Manager of a Shipping Department Was Concerned About an Order

question 55

Multiple Choice

A manager of a shipping department was concerned about an order that a customer reported as several weeks late. To define the problem, the manager asked an employee in the shipping department why the order had not arrived. The employee said, "Someone probably made a mistake on the address. That would be my guess." Thus, the manager asked the employee to reship the order. What characteristic of good problem definition is most violated by this manager?

• A) The problem factual information should be differentiated from opinion or speculation.
• B) The problem should be stated explicitly.
• C) The problem definition should be different than a disguised solution.
• D) The problem definition should be written down.

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Definitions:

Social Learning Theory

The theory emphasizing that learning occurs within a social context, and knowledge is acquired through observing others in the social environment.

Observational Learning

A method of gaining behaviors by observing and mimicking the actions of others.

Operant Conditioning

A method of learning that employs rewards and punishments for behavior, leading to changes in voluntary behavior.

Classical Conditioning

A conditioning technique where, through repeated associations, a response at first elicited by a second stimulus is in the end elicited by the first stimulus without the second.