________ Refers to Systems for Providing Effective and Efficient Communication

question 93

Multiple Choice

________ refers to systems for providing effective and efficient communication with the customer from the entire organization.

• A) Analytical customer relationship management (CRM)
• B) Sales force automation
• C) Collaborative customer relationship management (CRM)
• D) Operational customer relationship management (CRM)
• E) Business intelligence

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Definitions:

Minneapolis

A major city in Minnesota, United States, known for its parks and lakes, as well as being a cultural and economic hub.

Central Bank

The main financial institution of a country, which regulates the money supply and interest rates and oversees the banking system.

1913

A year notable for several key historical events, including the ratification of the 16th Amendment to the U.S. Constitution, introducing the federal income tax.

Excess Reserves

Banks' reserves that exceed the minimum reserve requirements set by central banking authorities, indicating additional liquidity.