Which of the Following Examples Portrays the 24/7/365 Operation of a Customer

question 57

Multiple Choice

Which of the following examples portrays the 24/7/365 operation of a customer relationship management (CRM) system?

• A) Web-based interfaces that provide product information, sales status, support information, issue tracking, and so on
• B) enabling improved record keeping and efficient methods of capturing customer complaints that help to identify problems faster
• C) tracking customer behavior over time that helps to identify future opportunities for product and service offerings
• D) App-based technologies that remove information handoffs thereby speeding both sales and support processes
• E) learning how each customer defines product and service quality so that customized product, pricing, and services can be designed or developed collaboratively

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Definitions:

Tax Management

The practice of strategically planning and executing financial matters to minimize tax liabilities and maximize tax benefits.

Financial Accounting

The branch of accounting that focuses on reporting a company's financial information to external users, such as investors and creditors.

Data Processing

The collection and manipulation of data to produce meaningful information.

Cost Accounting

An accounting method focused on capturing a company's total costs of production by assessing both fixed and variable costs.