Identify a Key Technology in Analytical Customer Relationship Management (CRM)systems

question 4

Multiple Choice

Identify a key technology in analytical customer relationship management (CRM) systems.

• A) failure effect and mode analysis
• B) probabilistic risk assessment
• C) neural networks
• D) data mining
• E) cognitive science

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Definitions:

Manicotti

A large pasta tube often stuffed with filling, such as ricotta cheese and spinach, and baked with a sauce.

Family Recipe

A recipe that is passed down from generation to generation within a family.

Campaign Speeches

Public addresses or discourses given by politicians or candidates for office as part of their efforts to persuade voters to support them in an election.

Flyers Mailed

Marketing material sent through postal mail to target consumers in an attempt to advertise products or services.