________ Focuses on Studying Customer Behavior and Perceptions in Order

question 50

Multiple Choice

________ focuses on studying customer behavior and perceptions in order to provide the business intelligence necessary to identify new opportunities and to provide superior customer service.

• A) Analytical customer relationship management (CRM)
• B) Sales force automation
• C) Operational customer relationship management (CRM)
• D) Collaborative design automation
• E) Integrated customer relationship management (CRM)

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Definitions:

IP Address

Internet Protocol Address, a unique string of numbers separated by periods that identifies each computer using the Internet Protocol to communicate over a network.

Dotted Quad

A format used to express IPv4 addresses, consisting of four decimal numbers separated by dots, each ranging from 0 to 255.

Authentication Server

A server that verifies the identities of devices or individuals, typically through passwords or encryption, ensuring secure access.