________ Refers to Systems for Providing Effective and Efficient Communication

question 93

Multiple Choice

________ refers to systems for providing effective and efficient communication with the customer from the entire organization.

• A) Analytical customer relationship management (CRM)
• B) Sales force automation
• C) Collaborative customer relationship management (CRM)
• D) Operational customer relationship management (CRM)
• E) Business intelligence

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Definitions:

Values

Core beliefs or principles that guide behavior and decision-making, reflecting what is important to an individual, group, or organization.

Beliefs

Convictions or acceptances that something exists or is true, especially without proof.

Practices

Repeated or habitual actions, methods, or operations in a particular field or discipline.

Direct Statements

Clear and straightforward expressions that communicate an idea assertively and without ambiguity.