Examlex
What is the main advantage of effective process layouts?
Organizational Delivery
The method or process through which a company provides its products or services to its customers.
Service Quality Dimensions
Various aspects or factors through which customers evaluate the quality of a service, including reliability, responsiveness, assurance, empathy, and tangibles.
Responsiveness
The speed and quality of a reaction to inquiries, requests, or changing conditions, often used as a measure of good customer service or system performance.
Service Quality
A measure of how well the service level delivered matches customer expectations.
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