Examlex
What is involved in service process design?
Behaviour
Actions, reactions, or conduct of an individual or group in response to external or internal stimuli.
Self-efficacy
A belief in one's own capability to complete tasks and reach goals.
Bandura
Refers to Albert Bandura, a psychologist known for his work on social learning theory, emphasizing the role of observational learning, imitation, and modeling in behavior.
Confidence
The feeling of self-assurance arising from one's appreciation of their own abilities or qualities.
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