Which of the Following Includes the Tangible and Intangible Features

question 74

Multiple Choice

Which of the following includes the tangible and intangible features that characterize a service?

• A) Process selection
• B) Service process design
• C) Product life cycle
• D) Benefits
• E) Service value package

Understand the use of propaganda and communication during WWI, including the role of the Zimmermann Telegram.

Identify the economic effects and changes resulting from WWI, such as the Revenue Act of 1916.

Analyze the legal and civil liberty challenges during WWI, including the Schenck v. U.S. case.

Learn about the contributions and treatments of African Americans and women during WWI.

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Definitions:

Americans with Disabilities Act

A civil rights law that prohibits discrimination against individuals with disabilities in all areas of public life.

Fair Labor Standards Act

A U.S. law that establishes minimum wage, overtime pay eligibility, recordkeeping, and child labor standards for full-time and part-time workers.

Excluded Coverage

Specific situations, conditions, or damages that a insurance policy does not cover.

Customer's Sexual Harassment

Unwanted sexual advances, requests for sexual favors, and other verbal or physical harassment of a sexual nature by a customer.