Types of Control in Order to Be Successful, Sliders Ice Cream Had to Cream

question 106

Multiple Choice

Types of Control
In order to be successful, Sliders Ice Cream had to have polite, effective customer relations.Although they knew their product was good, the relationships their employees built with the customers would result in repeat customers.In order to do this, they tried several options.First, they implemented a customer suggestion box and provided customers with cards asking them for their opinions of the service they had received.They also tried having managers closely observe their employees' behaviour and provide suggestions to employees on how to best handle difficult situations.Finally, they decided to implement a training program during new employee orientation.They had considered installing hidden cameras to observe employee behaviour while management was not around but, in the end, decided against it.
-Refer to Types of Control (Scenario) .Having management observe and correct employee behaviour when it happens is a form of ________ control.

• A)covert
• B)concurrent
• C)anticipatory
• D)feedback
• E)feedforward

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