Felcher & Sons Goes Global

question 74

Multiple Choice

Felcher & Sons Goes Global
Upon graduating from university, Steve Bergman began his career as a management trainee at Felcher & Sons Ltd, a manufacturer of mid-priced office furniture.The firm has recently decided to expand overseas with manufacturing plants in Singapore and Thailand and sales offices in the Far East, Europe and the United States.In conjunction with this investment in new plants and technologies, the firm plans to develop an online presence that will enable customers to individually tailor the products they order from Felcher & Sons.Terry Tate, VP of Operations for Felcher & Sons, has been tasked with overseeing the development of these plants and new capabilities.Mr Tate has asked that Steve be assigned to him to help him in this process.
-Refer to Felcher & Sons Goes Global (Scenario) .Mr Tate tells John Dillon about Felcher & Sons Ltd's efforts to achieve ISO 9000 certification.He explains that the firm is pretty far along with this effort; quality control is an ongoing concern for Felcher & Sons Ltd, and he asks Mr Dillon if there might be other quality management issues or trends that the consultant might be able to help them with.John Dillon tells them a little about Six Sigma.After the show, Steve asks Mr Tate what Six Sigma stands for, and Mr Tate replies that ________.

• A)Sigma is the Greek letter statisticians use to define a standard deviation
• B)Six Sigma covers everything from contract review to product design to product delivery
• C)Six Sigma is a series of international quality management standards established by the International Organization for Standardization
• D)Six Sigma has become the internationally recognised standard for evaluating and comparing companies in the global marketplace
• E)Six Sigma is a subset of a British quality standard called BS5400

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