The Service Quality Dimension Described as 'Giving All Customers Similar

question 117

True/False

The service quality dimension described as 'giving all customers similar experiences each time' is called 'consistency'.

---

Definitions:

Boston Massacre

Clash between British soldiers and a Boston mob, March 5, 1770, in which five colonists were killed.

Sons of Liberty

A group of colonial American patriots who organized against the British government prior to the American Revolution, protesting against taxation without representation.

Tea Act

A 1773 act of the British Parliament that granted the East India Company the right to sell tea to the American colonies free of taxes imposed on colonial tea importers, leading to the Boston Tea Party.

East India Company

A British trading company formed in the early 17th century, granted a monopoly on British trade with India and East Asia, playing a key role in the colonization and imperial control over regions.