Which of the Following Is NOT an Important Component of Mass-Customisation

question 9

Multiple Choice

Which of the following is NOT an important component of mass-customisation?

• A)technology
• B)flexible manufacturing techniques
• C)customer dialogue
• D)managerial responsiveness
• E)both B and C

---

Definitions:

Direct Labour

The cost of wages for employees directly involved in the production of goods or services.

Predetermined Overhead Rate

An estimated rate used to allocate manufacturing overhead costs to products, calculated before the production process begins.

Direct Labour Costs

Expenses related to employees who are directly involved in the production of goods or services.

Predetermined Overhead Rate

A rate used to allocate manufacturing overhead costs to individual units of production, based on estimated costs.