The Ability of Customer Service Employees to Listen Actively and Communicate

question 128

Multiple Choice

The ability of customer service employees to listen actively and communicate effectively goes a long way ________.

• A)in whether or not the situation is resolved to the customer's satisfaction
• B)toward making sure the problem doesn't happen again
• C)establishing a programmed decisions approach to reoccurring problems
• D)in making sure the customer has no hard feelings toward the company
• E)in determining whether the customer will return

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Definitions:

Body Temperature

A measure of the body's ability to generate and get rid of heat, reflecting the balance between heat production and heat loss.

Suprachiasmatic Nucleus

A small region in the brain's hypothalamus that acts as the body's primary circadian clock, regulating the sleep-wake cycle and other rhythmic physiological processes.

Slave Oscillators

Components within a system that synchronize their oscillations or rhythms under the influence of a dominant master oscillator.

Hormone Release

The process by which endocrine glands secrete hormones directly into the bloodstream to regulate various body functions.