After Participating in a Training Program, Workers at a Local

question 60

Multiple Choice

After participating in a training program, workers at a local restaurant began to demonstrate greater concern for delivering a "wow" customer experience. As a result, customer satisfaction surveys undertaken by the restaurant began to show improvements in overall customer satisfaction levels, which impacted profitability. Which term describes this organizational outcome linked to training?

• A) near transfer
• B) horizontal transfer
• C) far transfer
• D) vertical transfer

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Definitions:

Survival Impulse

The inherent drive in living organisms to avoid threats and sustain life.

Accommodation

In psychology, the process of adjusting one's cognitive structures to incorporate new information or experiences.

Conservation

The protection, preservation, management, or restoration of natural environments and the ecological communities that inhabit them.

Concrete Operational

A stage in Piaget's theory of cognitive development where children begin to think logically about concrete events.