Which of the Following Statements Best Describes the Concept of Cost-Effectiveness

question 31

Multiple Choice

Which of the following statements best describes the concept of cost-effectiveness?

• A) compares costs of training in dollars to benefits in dollars
• B) compares non-dollar cost of training to non-dollar benefits
• C) provides a ratio of net benefits to training costs, divided by the number of participants
• D) compares net monetary cost of training to net benefits in non-monetary terms

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Definitions:

Customer Service

The support and assistance provided by a company to the users of its products or services before, during, and after a purchase.

Product Guarantees

Promises made by the seller or manufacturer about the quality or lifespan of a product, providing assurance to the buyer.

Salesperson's Presentation Mix

A salesperson's presentation mix involves the combination of verbal communication, visual aids, demonstrations, and personal selling techniques used to effectively engage and persuade a potential customer.

Proof

Evidence or argument establishing a fact or the truth of a statement or proposition.