Which of the Following Was Not Identified as One of the Suggestions

question 15

Multiple Choice

Which of the following was not identified as one of the suggestions for small business success?

• A)Develop a business plan as you grow your business.
• B)Manage your financial resources and understand financial statements.
• C)Know your business in depth.
• D)Learn to manage people successfully.

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Definitions:

Service Failure

Occurs when a service does not meet the customer's expectations, often leading to dissatisfaction.

Service Recovery

Service recovery involves a company's response to a service failure, aiming to address the issue and restore customer satisfaction.

Distributive Fairness

The perceived fairness of the outcomes of a decision-making process, including the allocation of resources or rewards among stakeholders.

Procedural Fairness

The perception that the processes and methods used to make decisions and resolve disputes are fair and impartial.