What Can a Company Do to Achieve Stellar Customer Service

question 75

Multiple Choice

What can a company do to achieve stellar customer service and satisfaction?

• A)Listen to customers with the help of suggestion boxes, focus groups, surveys, and other tools.
• B)Define what "superior service" means so that customers and employees know exactly what to expect and what to provide.
• C)Hire friendly, courteous sales and service representatives.
• D)All of the above

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Definitions:

Saturated

In chemistry, refers to a molecule containing no double or triple carbon-carbon bonds, fully "saturated" with hydrogen atoms. In everyday language, it often means completely filled or soaked.

Psychological Dimension

Refers to aspects of an individual's psychological functioning, including thoughts, emotions, behaviors, and mental processes.

Brightness

The perception of how luminous an object appears; the attribute of visual experience by which an area appears to emit more or less light.

Intensity

The degree of strength, force, or energy with which a phenomenon or a reaction occurs.