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Giving Customers a Chance to Complain About a Problem Usually

question 20

True/False

Giving customers a chance to complain about a problem usually is fruitless; once a business makes a customer angry, (s)he typically will not buy from that company again under any circumstances.


Definitions:

Subjective Probability

An individual's personal estimation or belief about how likely an event is to occur.

Intention

Intention refers to a person's plan or aim to carry out a specific action, often reflecting their motivation or desired outcome.

Hypochondriac

An individual who excessively worries about having a serious illness despite medical reassurance to the contrary.

Experimental Manipulation

An experimental technique that involves changing one variable to determine if there is an effect on another variable.

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