What Can a Company Do to Achieve Stellar Customer Service

question 75

Multiple Choice

What can a company do to achieve stellar customer service and satisfaction?

• A)Listen to customers with the help of suggestion boxes, focus groups, surveys, and other tools.
• B)Define what "superior service" means so that customers and employees know exactly what to expect and what to provide.
• C)Hire friendly, courteous sales and service representatives.
• D)All of the above

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Definitions:

Community Organizations

Groups or associations formed within a community to provide services, support, and activities for the community members, often with specific goals or interests.

Client Advocate

A person who supports and promotes the interests of a client, ensuring they receive the best possible care and services.

Case Manager

A professional responsible for planning, coordinating, monitoring, and evaluating healthcare options and services to meet an individual’s comprehensive health needs.

Government-Subsidized

Financial or other support provided by the government to assist sectors, individuals, businesses, or services considered beneficial to the public interest.