Mini-Case 17-4: Plumbers Don't Want Recognition

question 98

Multiple Choice

Mini-Case 17-4: Plumbers Don't Want Recognition
"If I ever went out to those guys and asked them if they wanted a little more recognition, they would laugh me out of the shop. People work for money." Norm Schultz had been a plumber himself for 18 years before he saved enough money to open a small plumbing contractor business. The men who worked for Norm knew what was expected of them - a fair day's work for a fair day's pay. "You don't need to tell a person that he or she is doing a good job; the person is either doing the work or not working for me!"
Norm's son-in-law was taking a management course at a local college. When Norm asked him what he was learning in class, he told him the management of people. Norm was very emphatic about managing the plumbers who worked for him. "Tell an employee what you expect from the beginning. Watch to see if they perform the job properly. Treat your people fairly and never cheat them." Norm went on to tell his son-in-law that this was the way good managers did things. "Recognition won't put bread on the table."
-Company culture has a powerful impact on ________.

• A)the way people work together in a business
• B)how people in a company do their jobs
• C)how people in a company treat their customers
• D)All of the above

Learn about the economizing problem of allocating limited resources to satisfy unlimited wants.

Appreciate the role of assumptions in economic modeling and the scientific method in economics.

Understand that personal and societal costs and benefits guide human decisions in predictable ways.

Understand the concept of rational decision-making in economics.

---

Definitions:

Deferred Income Taxes

Taxes that are payable in a future period due to temporary differences between financial accounting and tax reporting.

Net Income

The net income of a business, which remains after deducting all costs, taxes, and expenses from the gross revenue.

Deferred Tax Asset Account

An account on the balance sheet representing taxes paid or carried forward but not yet realized, which can be used to offset future tax liabilities.

Earnings Quality

An assessment of the reliability and sustainability of a company's earnings, considering its ability to generate cash flow.