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One Can Take Legal Action Against a Merchant, Register a Complaint

question 81

Multiple Choice

One can take legal action against a merchant, register a complaint with the ACCC, send an email or post a comment on a major news service if he or she is not happy with a product or service.This type of action is known as a ________ response.


Definitions:

Service Quality

The measurement of how well a delivered service matches the customer's expectations.

Trained Guides

Individuals who have received specialized instruction and certification to lead others, often in outdoor, historical, or educational settings, providing safe and informative experiences.

Perishable

Items, especially foodstuffs, that have a short lifespan or shelf life and can quickly deteriorate or lose quality.

Management by Walking Around

A management style where managers informally walk around the office or company premises to check on the work and interact with employees.

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