The Process of Benchmarking SunPower's Value Chain Activities Against Its

question 19

Multiple Choice

The process of benchmarking SunPower's value chain activities against its rivals in the solar power industry would not entail

• A)identifying the best practices in performing various value chain activities.
• B)learning how best practice companies achieve lower costs or better results in performing benchmarked activities.
• C)constructing a company value chain and identifying which activities are primary and which are support activities.
• D)making cross-company comparisons of the costs of performing specific value chain activities.
• E)taking actions to improve a company's cost competitiveness when benchmarking reveals that its costs and results of performing an activity are not as good as what other companies have achieved.

---

Definitions:

Reference Groups

Groups that individuals use as a standard for evaluating themselves and their own behavior.

Informational Influence

A phenomenon in social psychology where an individual changes their opinion or behavior to align with what they believe is the correct response based on the information or cues provided by others.

Normative Influence

Normative influence is the pressure to conform to the expectations or standards of a group or society.

Minority Slowness Effect

An effect that occurs when people who hold the minority position take longer to express their opinions.