To Build a Total Quality Culture and Achieve Full Value

question 93

Multiple Choice

To build a total quality culture and achieve full value from the use of TQM or Six Sigma initiatives, managers can take such action steps as

• A)encouraging quality-supportive behaviors on the part of employees, while empowering employees to make changes to improve quality.
• B)requiring all employees to attend Six Sigma training programs and achieve "black belt" status.
• C)instituting greater centralization of decision making to help enforce strict compliance with quality control policies and procedures.
• D)dismissing employees that do not want to be part of an ambidextrous organization.
• E)using online systems to discover and disseminate any unethical actions by employees.

Recognize the importance of self-perception and subjective experience in understanding human personality.

Understand the role of actualization in human motivation and personality development.

Discern the effects of conditional versus unconditional positive regard on personality and self-concept.

Appreciate the significance of childhood experiences in shaping personality, according to Rogers.

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Definitions:

Echopraxia

The involuntary repetition or imitation of another person's actions.

Affective Flattening

A significant reduction in the range and intensity of emotional expression, including facial expressions, voice tone, and gestures.

Alogia

A symptom of schizophrenia and other psychiatric conditions marked by poverty of speech or thought expressed in speech.

Avolition

A loss of energy, motivation, or interest in activities, including grooming, education, or physical exertion.