Why Would Belinda, Owner of GC Micro, a $70 Million

question 89

Multiple Choice

Why would Belinda, owner of GC Micro, a $70 million company that manufactures customized IT equipment and software for Fortune 1000 companies and defense contractors, decide to invest in a total quality management (TQM) program?

• A)because a TQM program deals exclusively with procedures to achieve defect-free manufacturing and assembly
• B)because a TQM program nearly always contributes more to the achievement of operating excellence than either business process reengineering or Six Sigma quality control techniques
• C)because a TQM program entails creating a corporate culture bent on continuously improving the performance of every task and every value chain activity
• D)because TQM programs are considerably more effective in improving manufacturing and assembly activities than they are in improving such value chain activities as R&D, human resources management, supply chain management, information technology, sales, and marketing and finance
• E)because TQM programs are generally considered the best tool for reengineering strategy-critical business processes

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Definitions:

Drug Therapy

The use of prescribed medications to treat or manage medical conditions.

Overprescribed

The practice of issuing more prescriptions for medication than is clinically warranted or necessary.

Side Effects

Unintended, often negative, reactions or outcomes that occur in addition to the desired effect of a medication, treatment, or substance.

Electroconvulsive Shock Therapy

Electroconvulsive Shock Therapy is a psychiatric treatment involving electrically induced seizures to provide relief from severe mental disorders.