A Love Mark

question 19

Multiple Choice

A love mark:

• A) is an exceedingly positive review on a social media site.
• B) is a brand that commands passionate loyalty from its target market.
• C) is the collection of positive word-of-mouth responses on a company's web page.
• D) occurs after a brand collects 1000 "Likes" on its Facebook page.
• E) is a special price promotion a company offers only its loyal customers.

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Definitions:

Delivery Cycle Time

The total time taken from the initiation of a process or order until its completion and delivery to the customer.

Fill Orders

The process of completing a customer's purchase request by preparing and dispatching the ordered goods.

External Failure Cost

Costs associated with defects that are found after the product has been delivered to the customer, including returns, repairs, and warranty claims.

Quality Cost Report

A document detailing the costs associated with preventing, detecting, and correcting defective work, often used in quality control efforts.