Group Norms

question 11

Multiple Choice

Group norms

• A) refer to behaviour that is shared in a group
• B) are prescriptive, telling us how to behave as group members
• C) specify a limited range of behaviour that is acceptable in a certain context
• D) all of the above

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Definitions:

Claims

Assertions or statements made, often in advertising or legal contexts, about the benefits, features, or rights associated with a product, service, or agreement.

Adjustment Requests

Formal or informal requests made to modify procedures, conditions, or environments to better fit individual or group needs.

Customer Fault

Situations where a customer's actions or decisions lead to a problem or error in the product or service experience.

Natural Dyes

Colorants derived from plants, minerals, or animals, used for coloring fabrics and materials without synthetic chemicals.