The Subjective Nature of Service Quality Means That ______

question 40

Multiple Choice

The subjective nature of service quality means that ______.

• A)the same service may be viewed differently by different customers
• B)different services are viewed in an identical fashion by different customers
• C)it is easier to assess service quality than product quality
• D)it is easier to satisfy service customers than product customers

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Definitions:

Fluorescent Lights

A type of lighting that utilizes a phosphor coating inside a glass tube to produce light when an electric current causes a gas in the tube to glow.

Sleeper

A compartment attached to the cab of a semi-truck equipped with sleeping and living quarters for the driver.

Bunk Lights

Small, often LED, lights designed to illuminate sleeping or resting areas in vehicles like trucks or cabins in boats.

Pyrometer

An instrument used to measure very high temperatures, often in industrial processes and engines.