The Subjective Nature of Service Quality Means That ______

question 40

Multiple Choice

The subjective nature of service quality means that ______.

• A)the same service may be viewed differently by different customers
• B)different services are viewed in an identical fashion by different customers
• C)it is easier to assess service quality than product quality
• D)it is easier to satisfy service customers than product customers

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Definitions:

Fraudulent Misrepresentation

The act of intentionally deceiving another party with false statements or representations that lead to harm or loss.

Beneficiary

A person who can expect to benefit from a relationship.

Mental Capacity

The legal ability of an individual to make decisions or engage in transactions due to their ability to understand and appreciate the implications of their actions.

Fraud

The intentional deception to secure unfair or unlawful gain, or to deprive a victim of a legal right.