Which of the Following Is a Characteristic of a Product

question 39

Multiple Choice

Which of the following is a characteristic of a product or good (i.e.,not a service) ?

• A)helps to transform the customer physically or psychologically
• B)is intangible
• C)can be inventoried (i.e.,produced and used later)
• D)always requires a high degree of customer contact

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Definitions:

Minimal Group Paradigm

A psychological framework that demonstrates how individuals can exhibit in-group favoritism and out-group discrimination based on the most trivial criteria for group membership.

Ingroup Favoritism

The tendency to favor members of one's own group over those in other groups in terms of trustworthiness, kindness, and team preference.

Subtyping

The process of classifying members of a category into smaller groups based on specific characteristics.

Implicit Attitudes

Unconscious beliefs or feelings towards objects, people, or concepts, which can influence behavior without conscious awareness.