The Service System Design Matrix Establishes a Relationship Between Three

question 79

Multiple Choice

The service system design matrix establishes a relationship between three factors of service.Which of the following is NOT one of these factors?

• A)the degree of contact between the consumer and the service provider
• B)the opportunity for sales
• C)the service system's production efficiency
• D)the durability of the products used in the system

---

Definitions:

Tourists

Individuals who travel and stay in places outside their usual environment for leisure, business, or other purposes for not more than one consecutive year.

Philippine Identity

The collective sense of identity, characteristics, values, and beliefs shared by people in the Philippines.

Foreign Accent

A distinctive way of speaking a language that is influenced by the native language or dialect of the speaker, making them sound non-native.

Stereotypes

Oversimplified generalized ideas about a group of people that may not accurately reflect reality.