A Central Feature of TQM ______

question 1

Multiple Choice

A central feature of TQM ______.

• A)is using statistical tools to collect and analyze data
• B)is using only PhDs on the shop floor
• C)is inspecting each unit of each product
• D)is terminating employees if they make a single defective product

Recognize the role of influence and persuasion in organizational dynamics.

Distinguish between the various strategies employed to increase or manage power.

Comprehend how information flow structures impact power dynamics.

Understand how visibility and networking enhance power and influence.

---

Definitions:

Upward Appeal

A tactic in which an employee tries to gain support or persuade someone by appealing to a higher authority within the organization.

Coalition Formation

The process by which individuals or groups come together to form an alliance, typically for a specific purpose or to achieve a common goal.

Coping With Uncertainty

Strategies and approaches used by individuals and organizations to manage and reduce the anxiety and risk associated with unknown future events.

Organizational Settings

The specific environmental and situational context within which organizations operate, influencing their structure, behavior, and interactions with external entities.