The Goal of Managing Quality in the Service Sector ______

question 98

Multiple Choice

The goal of managing quality in the service sector ______.

• A)is no different from that of the manufacturing sector
• B)differs at different times
• C)differs for different customers
• D)is less important than quality in the manufacturing sector

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Definitions:

Openness To Change

The willingness or propensity of individuals or organizations to adapt to new ideas, practices, or conditions.

Conservation

The act of preserving, protecting, or restoring natural resources and the environment.

Myers-Briggs Type Indicator

A psychological assessment tool that categorizes individuals into 16 personality types based on preferences in how they perceive the world and make decisions.

Jung's Psychological Types

A theory proposed by Carl Jung that categorizes individuals according to their preference in using their mental capacities, such as thinking vs. feeling or sensing vs. intuition.