On-Time Deliveries and Perfect/complete Orders Are Measuring the ______ Dimension

question 42

Multiple Choice

On-time deliveries and perfect/complete orders are measuring the ______ dimension of customer services.

• A)time
• B)reliability
• C)convenience
• D)communication

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Definitions:

Culturally Pluralistic

A societal condition in which various cultural groups celebrate and maintain their unique traditions and values while coexisting peacefully.

Racial Justice

The systematic fair treatment of people of all races that results in equitable opportunities and outcomes for all. It is the proactive reinforcement of policies, practices, attitudes, and actions that produce equitable power, access, opportunities, treatment, impacts, and outcomes for all.

Curriculum

A structured set of educational courses, materials, and content delivered in schools, colleges, or universities, encompassing what is taught and how it is taught.

Color-Blind Framework

An ideological perspective that promotes the treatment of all individuals equally, without regard to race, ethnicity, or culture.