Which of the Following Statements Is True About Service Failures

question 92

Multiple Choice

Which of the following statements is true about service failures?

• A)Service failures occur when an organization's service performance fails to meet the customer's expectations.
• B)Service failures will not occur when organizations take the best efforts to prevent them.
• C)Service failures occur due to hardware breakdown.
• D)Service failures will not recover quickly if the customer has a close relationship with the company.

Distinguish between data and information.

Recognize the representation and significance of data in computing.

Understand the concept and use of bits in data representation.

Grasp the importance of processor speeds measured in hertz.

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Definitions:

Average Variable Cost

The cost per unit of a good or service that varies with the level of output, excluding fixed costs.

Total Fixed Cost

The sum of all costs that remain constant regardless of the level of production or output.

Total Cost

The complete cost of producing a certain amount of output, including both fixed and variable costs.

Quantity

The amount or number of a material or immaterial thing not usually estimated by spatial measurement.