Consider a Situation in Which an Airline Cancels Its Flight,leaving

question 91

Multiple Choice

Consider a situation in which an airline cancels its flight,leaving the customers stranded.This is an example of ______.

• A)service excellence
• B)service recovery
• C)service failure
• D)service delivery

---

Definitions:

ESP

Extrasensory perception, the claimed ability to gain information without relying on known physical senses or deducing from previous experience.

Parapsychology

The study of paranormal and psychic phenomena, including telepathy, precognition, and extrasensory perception.

Sensation

The way in which our sense organs and nervous system perceive and depict the energy of stimuli around us.

Perception

The process by which individuals organize and interpret their sensory impressions in order to give meaning to their environment.