Which of the Following Is NOT an Integral Part of Customer

question 46

Multiple Choice

Which of the following is NOT an integral part of customer service?

• A)Exhibit sustainable behavior.
• B)Create a perception in the minds of the customers that the organization acts in an ethically,socially,and environmentally responsible manner.
• C)Demonstrate a commitment to customer service that is increasingly valued.
• D)Potential customers do not expect organizations to be ethical and socially responsible.

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Definitions:

Specialization

The process of focusing efforts on a specific activity, product, or service to gain efficiency or quality improvements.

Economically Beneficial

Describes actions, policies, or activities that result in a positive impact on economic well-being, efficiency, or growth.

Fixed Amounts

Quantities that remain constant and do not change over time, regardless of any external conditions or variables.

Consumer Desire

The willingness and preference of consumers to purchase goods and services.