Which of the Following Is NOT an Integral Part of Customer

question 46

Multiple Choice

Which of the following is NOT an integral part of customer service?

• A)Exhibit sustainable behavior.
• B)Create a perception in the minds of the customers that the organization acts in an ethically,socially,and environmentally responsible manner.
• C)Demonstrate a commitment to customer service that is increasingly valued.
• D)Potential customers do not expect organizations to be ethical and socially responsible.

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Definitions:

Purchase Decision Process

The sequence of steps consumers go through, from recognizing a need, evaluating alternatives, to making the purchase decision and post-purchase evaluation.

Consumption Strategy Model

A framework for understanding how consumers plan and select among products and services to satisfy their needs.

Consumer Purchase Decision Process

The sequence of steps consumers go through, from recognizing a need, gathering information, evaluating options, to making a purchase decision and post-purchase evaluation.

Maslow Hierarchy

A theory in psychology proposed by Abraham Maslow in his 1943 paper "A Theory of Human Motivation", which describes a five-tier model of human needs, arranged in a hierarchy.